Returns & Exchanges

We want you to love every bite of your Montezuma's experience, but due to the perishable nature of our chocolate, we can only accept returns for items that are damaged or faulty upon arrival. Please contact our chocolate experts within 14 days of receipt to resolve any issues with your order.

Return Process

• 1.
  Contact Customer Support

  Reach out to our team via email or phone with your order number and a brief explanation of the issue regarding your chocolate delivery.

• 2.
  Provide Photographic Evidence

  To help us maintain our high quality standards, please attach clear photos of the damaged packaging or product defects to your support request.

• 3.
  Await Authorization

  Our team will review your claim within 48 hours and provide you with a return authorization number or confirm if a replacement has been dispatched.

• 4.
  Receive Refund or Replacement

  Once approved, we will issue a full refund to your original payment method or ship a fresh batch of chocolates to your door at no extra cost.