Frequently Asked Questions
Everything you need to know about our extraordinary British chocolate.
How should I store my Montezuma's chocolate?
To keep your chocolate in peak condition, store it in a cool, dry place away from direct sunlight and strong odors. We recommend a temperature between 15-18°C. Avoid the refrigerator if possible, as it can cause sugar bloom.
Do you offer vegan or dairy-free options?
Absolutely! We have a wide range of vegan-friendly chocolates, including our famous dark chocolate bars and our innovative 'Like No Udder' range, which offers a milk-chocolate taste without the dairy.
What is your shipping policy for warm weather?
During warmer months, we take extra care with our packaging to prevent melting. We monitor local temperatures and may delay dispatch slightly to ensure your chocolate arrives in perfect, solid condition.
Is your packaging recyclable?
Sustainability is core to our business. 100% of our packaging is either recyclable, compostable, or biodegradable. We were the first British chocolate company to roll out 100% recyclable paper wraps for our bars.
Can I track my order?
Yes, once your order has been dispatched from our chocolate factory, you will receive an email with a tracking number and a link to follow your parcel's journey to your doorstep.
Do you use palm oil in your products?
No, we are proud to be 100% palm oil free. We believe in using only high-quality ingredients that are ethical and sustainable, ensuring our chocolate is as kind to the planet as it is delicious.